Impact of Performance Appraisal System on Employee

Impact of Performance Appraisal System on Employee Research Background The proposal for this research is regarding investigating the impact of existing performance appraisal on the development of employees system in LT. Every company follows a method of performance evaluation. Performance appraisal process and evaluation is conducted with an aim to understand the level to which the employees of the company have achieved their targets. Performance appraisal is a periodical process whereby the supervisor observes his subordinate and reports his conclusions regarding the performance level at the end of each period. The superiors retrospect and make it a point that the employees are evaluated suitably. There are various kinds of performance appraisal method. Companies follow various kinds of appraisal methods like 360 degree feedback system, MBO, BARS, Critical incidence methods etc. Performance appraisal in every sense caters to the companys competitive advantage. The performance evaluation system helps the company retain its efficient employees; help the company to find out the areas were training needs to be provided; the company can also ensure that a common value system if followed. Thus aiding in complete development of the employees. Performance evaluation process will help the employees do an evaluation of themselves and work for improvements if any. This will ultimately lead to the development of the organization (Bratton and Gold, 1994).Thus every company tries to investigate the level to which its employees have achieved their targets and if not what are the measures to be taken for their performance improvement. LT follows the MBO model of performance appraisal in the company. MBO means management by objectives, in this kind of an appraisal process the superior and employee agree upon certain objectives. These objectives will be based on the overall target of the company. In this kind of an appraisal process the employees know beforehand as to what they need to achieve in the particular period of time. In LT since they follow this method the employees are aware of what is expected of them. In order bring specificity and quality to the process they performed the evaluation process based on SMART, which expands as specific, measurable, attainable, realistic and time linked. Larsen Toubro- Company Description LT is one of the largest construction companies in India. ECC is the Engineering Construction and Contracts Division which is a reputed construction division of LT which has to its credit some of the monumental and modern buildings and constructions in India. The company not merely does the construction of buildings but also industrial structures, Flyovers and many more other large-scale construction works in India and abroad. The company carries out various projects that use high end technology and expertise. The company has various divisions around the country i.e. almost 7 offices regionally and nearly 250 work sites. Apart from Construction LT has various other businesses also, like the LT Infotech and insurance. Under ECC division the company has various strategic business units like the transportation infrastructure, Industrial projects and utilities, buildings and factories etc. The company employs a large number of people at managerial and non managerial level. Thus the company needs to have a well defined performance appraisal system. The company thus follows MBO method to evaluate it employees. The company has a well defined Human Resource Policy and system which enables the employees to work efficiently and effectively. Rationale for the research topic The topic Investigating the impact of existing performance appraisal system on employee development of Larsen Toubro, ECC division was chosen with an aim to identify the performance appraisal process followed in one of the largest construction companies in India. The research would help in analyzing the various performance appraisal problems in company like biasing etc. The study will also lead to analyzing the effectiveness of the performance appraisal process in identifying and bringing out the core competencies and role clarity in the employee. The research is meant to finally give recommendations and insights for the betterment of the performance evaluation in the company. Literature Review Armstrong in 2006 proposed that performance appraisal can be considered as an instrument to measure and utilize the technical skills and knowledge of employees in a better way as well as to equip them for facing the future challenges and goals. Performance appraisal can also be regarded as a method to obtain feedback about the performance effectiveness of employees in an organization (SzilagyiWallace 1990). A survey conducted by the CIPD (Chartered Institute of Personnel and Development) revealed that in the year 2005 almost 65% of organizations conducted annual appraisal for their employees. The companies which conducted appraisal twice a year accounted to 27%. From this it becomes clear that almost all organizations in the world now realize the importance of appraisal system. Employees are considered as valuable assets by present day organizations since the scarcity of skilled labor is high. Companies try all ways to retain their skilled employees and an effective performance appraisal system helps to keep track on the KSA (Knowledge, Skills and Abilities) of employees (Amstrong and Baron, 2004). The companies now recognize the fact that only high performing employees could help it to achieve it short-term and long-term objectives (Michlitsch ,2000). Edmonstone in 1996 stated that there exists many purposes for performance appraisal. This may include improving the communication between the superiors and employees with the help of feedback mechanism. This way it helps in building the rapport between the members of organization. Another purpose is that it helps to find out whether the employee lacks any skills and identify areas where he/she needs training. The standards kept for performance by the companies helps to identify those employees who need to be appraised and those who should be demoted. Public and private sector companies follow different methods of appraisal that suits their organization structure. But Boice Kleiner (1997) proposed that all successful appraisal methods have similar characteristics. But its difficult to measure performance in certain organizations and they face the difficulty of implementing an effective performance appraisal method. Marsden in 1999 explained that any appraisal system that cannot constantly measure job performance of employees cannot be regarded as effective. There are several methods of appraisal followed by organizations. The most common methods include 360 degree feedback, Behaviorally Anchored Rating Scale (BARS), Management by Objectives (MBO), Balanced Score Card etc (Bohlander Snell 1998) The importance of communication in performance appraisal system was explained by OReilly and Anderson, (2006). They said that there should be an open communication between the employee and the superior. More they interact better would be the appraisal system. The manager could explain about the actual performance of employee and the expected performance. The method followed by LT is also based on communication. Appraisal method in LT, Chennai Larsen Toubro has adopted the method of MBO (Management by Objectives). This method was first introduced by Peter Drucker in 1954. In this method, the superior and subordinate conducts a meeting in which they jointly sets the objectives of the employee for the next appraisal period (Bohlander Snell 1998). The employee performance is evaluated on the basis on these pre-determined objectives. These objectives will be usually amount of sales, quantity of production etc. The organizational objectives are attained in this method with the help of a cyclical process. In this the management initially sets the objectives of organization followed by departmental objectives and finally individual goals. All these goals will be interconnected in such a way that fulfilling one of them will positively affect the other. Caroll and Tosi explained that MBO must fit into the philosophical framework of an organization. This is due to the reason that the management attitude and MBO must go hand in hand. Merely giving support to MBO through words is not sufficient. Lussier in 2008 explained about the possible reasons for the failure of MBO. A major reason behind the failure of MBO method is many companies is absence of commitment and follow-up from the management. Another reason is that management fails to convince employees that they are also an integral part of the decision making process. Employees feel that all major decisions and goal-setting have been done by the management without consulting them. When this happens, the employees will be less committed to work for the management and meet the objectives. The autonomous and dynamic involvement of employees can be considered as the most significant contribution of MBO to the communication mechanism within the company (Roodman Roodman 1973). Singla (2009) has explained the features of MBO method. All the activities included in this method are aimed at achieving the goals. The individual, departmental and organizational objectives are interconnected. Organization is considered as a dynamic entity in this method. MBO compares the resources available with objectives and makes the best match. This method is rather a philosophy or idea than a technique. MBO emphasizes on performance review and appraisal. The employees are given more autonomy in this method. Outcomes are given more weightage than the job. These features make the method of MBO unique from other methods of performance appraisal. Research Question One of the relevant questions that can be put forward in this context would be; what is the impact of performance appraisal system on employee development? Certain other kinds of questions that can be asked as per the topic are the following: Does the appraisal system aid in the performance improvement of the employee through proper training methods? Does the appraisal process bring about a positive relationship between the employees and the superiors? Is the appraisal process (MBO) followed in the company effective in utilizing the employs core competences for the betterment of the organization? Does the appraisal process clearly define the roles of the employees? Research Objectives General objective To investigate the impact of existing performance appraisal system on employee development. Specific objectives To study the effect of performance appraisal system on employee potential with respect to core competency. To evaluate the issues related to the performance appraisal process in the company. Methodology 7.1 Research design design adopted The research design includes the whole process of data analysis and study. This study follows a diagnostic research design where in the researcher identifies a problem related to the topic in the company. After diagnosing the problem the researcher goes on for an evaluation and ultimately finds a solution for the problem. The research design involves data collection through various means, after which the collected data is analyzed. The analysis will lead to giving solutions to the problem. The solutions obtained are recorded in the research as the result of the study. 7.2 Data Collection Methods (a) Sampling methods Sample is taken from the population of employees in LT ECC. The sampling method that can be followed in this research work is simple random sampling. In this kind of probability sampling every person in the population has an equal chance of being chosen for the study. The employees who are involved in the performance evaluation process are taken for the study. (b) Size of the sample The sample size chosen for the study will be 100. The data collection is done with the help of these 100 individuals chosen through simple random sampling. (c) Sampling Technique Sampling technique is the means by which the researcher chooses his respondents. Every research or study has a planned sampling process wherein the researcher clearly identifies the sample individuals for his study. The samples chosen depend upon the topic of the study because the respondents play a crucial role in formulating a result for the topic as they are asked to respond to the researchers questions through questionnaires etc. In this research the respondents will include both the managerial level employees and also the non managerial employees, as both the groups are involved in performance appraisal process. Questionnaire Questionnaire is a structured form of data collection used in any research. The researcher includes all the important questions regarding the topic in the questionnaire. The respondents chosen using the sampling method are identified and given the questionnaire for response. The respondents will respond to the questions in the questionnaire which will help the researcher gain an idea about the problems in the company. In this research at LT the researcher will be including questions related to the performance appraisal process and issues in the company, also the questions regarding employee development. The researcher can use this data for the purpose of drawing results for the problems identified. Interview The researcher may at times find it apt to collect data by interviewing the respondent. In such situations interview will be more useful compared to questionnaire. In case of this study the researcher can ask direct questions related to the performance appraisal method followed in the company. Interview method will give more precise answers as the interviewer can ask many questions on performance appraisal and also employee development compared to the questionnaire. The interviewer can ask questions related to the particular core competency of the employee. Interview can also include many suggestion questions as to what changes the employees would like to have in the process followed in the company. Telephonic interview can be done in this research. Data Analysis A research cannot be concluded with the help of a rough data. For a researcher to obtain the right kind of result for his study the researcher needs to formulate a method to analyze the data in the most suitable way. Thus data analysis part of the research is essential in the sense that it converts the raw data into a form that can be well understood. Data analysis in this study is done using SPSS which is a tool for data management. Data analysis refers to that stage in research process in which different statistical techniques are applied. One should have a clear understanding of statistical thinking behind a data analysing technique in order to explain it in detail (Ader, Mellenberg Hand(2008). Resource Requirements The resources for the study need to be obtained from the library and also the internet. The relevant information on the topic can be collected using primary and secondary means. Resources of other forms include printed materials like magazines of the company and also other reports and journals, websites are also an important means or source of data collection. The researcher can obtain primary data by means of structured questionnaires and telephonic interviews. These resources will help the researcher in his research as they provide the base for the researcher to work upon.

Experience Economy

Lecture 1. EXPERIENCE ECONOMY – when the person buys experience, he pays to spend time enjoying a series of memorable events that a company stages -> as in theatrical – businesses must orchestrate play memorable events for their customers [pic] – EE is applied- new experience concept, experience included ins services and products, experience venues, additional offerings supporting memory of the experience – The anatomy of an Experience 1. The First part/ BEFORE : The expectation 2. The Second part/ DURING: Breakaway from the everyday life 3. The Third part/ AFTER : The memorable experience EXPERIENCE HYBRID – combination of 2 different sectors/products; creating a unique experience to the customer ( for example cafe with a travel store and a book store) Lecture 2 The 4 Realms of Experience ENTERTAIMENT †¢ Something that entertain the customer, and something that is relaxing and enjoyable without being to thorough. †¢ An active professional communication to a passive receiver/customer †¢ is a passive aspect of an experience †¢ when the customers are entertained, they are not really doing except to responding to the experience ( enjoying, laughing, etc. †¢ customers passively absorbed through the senses †¢ EXAMPLE: cinema, concert, sport event †¢ What entertainment would help your guests to enjoy the experience better? How can you make the time more fun and more enjoyable? EDUCATIONAL †¢ Learning takes place during everyones life and in all situations. †¢ It can be the learning based on experiences, called †learning by doing† and it can also be the learning that takes place in an interaction between the person and its surroundings †¢ is essentially active aspect †¢ the guests absorb the events unfolding before them the educational events must actively engage the mind †¢ What do you want your guests to learn from experience? What interaction or activities wil l help engage them in the exploration of certain knowledge and skills? ESTHETIC †¢ Is the sensuous realisation. †¢ Is subjective and determined by culture and is often about art, nature, music and food. †¢ passive aspect of an experience †¢ to create an atmosphere where the guests will feel free † to be â€Å" †¢ the guests immerse themselves in an event or environment; when the event has only little or no effect on it, they leave the environment untouched What can be done to enhance the esthetic value of the experience? What would make your guests want to come in, sit down, and just hang out? How you can do to make the environment more inviting and comfortable ESCAPIST †¢ Is the escape from the reality †¢ It can be an intentional or unconsious escape from the reality †¢ In both cases there is a huge degree of empathy †¢ is an active aspect †¢ the guest of this experience is completely immersed in it †¢ the guest becomes an actor able to affect the actual performance †¢ EXAMPLE : cyberspace is a great place for escapism What you should encourage guests to do if they are to become active participants in the experience -experiences can be built around one or more of elements. -where the strongest experiences consist of more than one of these elements. The more elements included in a experience, the stronger and more memorable the experience gets. THE EXPERIENCE ROOM – is a place where we alive our experience-> the stage, the staff, other customers and waiting time – these factors are affected whole experience for the customers ? THE STAGE – Where, How long, visual picture, differentiation, attracts customers, affect feelings and behavior the visual place where the people alive the experience; decoration, details are very important-> memorable experience ? THE STAFF Meeting new customer Create an experience Disney World ( Mickey Mouse figureoutfit) ? OTHER CUSTOMERS- positive or negative sites of many other customers ? WAITING TIME – often like a negative aspect EXPERIENCE OVER TIME The Pre-experience †¢ Planning the trip or experience †¢ Expectations The experience ( during ) †¢ The four realms The After-experience †¢ Memory (pictures) †¢ Expectations ( are they met) †¢ Narrative of the experience The involvement of sensesSmell, Taste, Sound, Feel, View [pic] Lecture 3 Variety -means producing and distributing product choices to outlets in the hope that some customer will come along and buy them Customization – customizing a service can be a sure route to staging a positive experience – customizing a good automatically turns it into a service Mass customization ? is supported by several conditions: increased demands for individualized products, information- and production techniques allow mass customization COLLABORATING Cust. – The Exploring Experience – the consumers are helped to take t he choice and actively NIKE,Ikea ADAPTIVE Cust. – The Experimenting Experience – helps customer to find the right configuration – does not change the product – the selection of TV-channels COSMETIC Cust. – The Gratifying Experience – the packing is adapted to the consumer, not the exact product- personalized – delivered as the consumers want – Interflora TRANSPARENT Cust. -The Discovering Experience -the product is adapted to the consumer and the consumer do not have to do anything Lecture 4 EVENTS – an event is a single or periodic returning event defined by time and space are planned in preparation for observation and participation Types of events ? as a product – World Cup, The Olympics , The local city party, Eurovision Song Contest ? in marketing and sales – diesel, penthouse, product samples The model for an events DNA -unique, historical, unpredictable, predictable, star quality, audience interaction , history narrative, media friendly, forging identity 5 CATHEGORIES OF THE AUTHENTICITY †¢ Natural authenticity (the original) †¢ Original authenticity (original in design, first on market) †¢ Exceptional authenticity (implemented with ideal empathy and compassion) Referential authenticity (the product has a context which is linked to the history/culture) †¢ Influential authenticity (the product which to take the customer to a higher level) 4 PRINCIPLES OF THE ACTING †¢ PLAY †¢ MAKE THEIR DAY †¢ BE THERE †¢ CHOOSE YOUR ATTITUDE Lecture 5 IT- Information technology – this is one of the central aspects in the experience economy since more and more types of experiences become IT-based – is an important tool used to make experiences efficient The purpose of experience economy The transformation economy [pic][pic]

College American History Essay Topics Exposed

College American History Essay Topics Exposed The Basic Facts of College American History Essay Topics The issue might be more acute at schools like my own, where almost all of the students read significantly below grade level, but it's simply a matter of degree. Students lead busy lives and frequently forget about an approaching deadline. They are used to the fact that their professors give them the assignment's topic. Many students think that it is a waste of time. While you might not get the possibility of attempting all of them, pick the field which interests you, select any topic and begin writing. In any case, it ought to attract your readers' attention, and thus it ought to be brief and right to the point. This way you'll restrict your topics to the one which is ideal for you. Contradictive Your topic should stir a selection of opinions among the general public. If you would like to compose the essay yourself, we believe it would be best to select a universal subject or issue. Make certain that you have arranged the history essay in chronological purchase. Selecting the correct essay topic can occasionally be rather tricky. If you wish to choose nice and interesting American history essay topics, you ought to be mindful they ought to be specific and fairly narrow so that you're able to reflect on a particular problem or issue. You have to explore a good deal of historical facets that are brought up in your essay, and learn how to make a suitable analysis of said aspects. Introduction Your introduction ought to be compelling. In addition, you can capture reader attention with the assistance of funny essay topics. Otherwise, you have to look at a number of the easy compare and contrast essay topics on the many scientific innovations. A Secret Weapon for College American History Essay Topics It is an impossible task to write a fantastic history paper if you write about something you find boring and don't care about in any way. The reader ought to take the author's side by the close of the reading. Otherwise, there are many style guides you are able to choose from. Second, get in contact with the writing experts at custom-writing. In addition, the points you communicate has to be factual. The College Board does not have any control over their content and can't vouch for accuracy. Discuss tips to prev ent performance anxiety in front of a huge game. Don't forget, if you're writing an argument about whether they really existed, you will want to present evidence to strengthen your argument but will also will need to deal with the counterargument. Before trying to compose the analysis, a comprehension of the criteria model may be useful. Limiting the range of a historical argument enables students to think deeply about the reason why they support a specific answer to the critical question. There ought to be a very clear distinction between the content in the debut, in the principal body, and in the conclusion. Political issues are the ideal example. Relevant Topics that are related to your society will engage the reader in the very best possible way. In the event you cannot find your subject here, don't hesitate to have a talk with our staff and set an order for a customized history essay on your specific subject. The subject for discussion needs to be manageable, i.e. you ought to be in a position to talk about the subject in the most detailed way based on the quantity of pages you must write. What You Can Do About College American History Essay Topics Beginning in the Next 20 Minutes Some individuals are the very best, too. Don't lose hope just because they are the worst. A couple of these students will even change their minds should they feel like it is not possible for them to find sufficient evidence to back up their original claim. To successfully introduce the notion that history is a set of arguments supported by evidence, students need to be able to recognize and locate ev idence independently. The Most Popular College American History Essay Topics Sports research paper topics cover a wide selection of fields. Perhaps you still must understand more about the way to compose a history paper. A fantastic history paper is inside your reach, hire one of our writers to receive it! Writing a research paper about such a substantial moment in the American history can be quite advantageous there's already a great deal of research on the topic. The success of a research paper mostly is based on the topic, which is why many of time is spent searching for the best research paper topics for college students. Thus, when conducting your research, you have to be aware the authors of the material. Otherwise, all of the research that you've done will go to waste if you can't describe it comprehensively. In any case, adequate research and knowing of the material also play an essential role in writing an excellent essay.

The Soviet Union During The Cold War - 1702 Words

In 1989, history in the West abruptly shifted course. The communist regimes in Eastern Europe fell, severing these nations’ ties to the Soviet Union and sparking unprecedented political and economic reforms. Two years later, the Soviet Union itself disintegrated. The Cold War ended along with it, a sharply defined historical era stretching back to 1914. The end of the Cold War renewed the commitment to democracy and capitalism in the West, accelerated the existing movement toward unification in Europe, and left the United States standing as the sole military superpower in the world. But the collapse of communism did not end all the anxieties present during the Cold War era. The transition in Eastern Europe and the Soviet Union proved†¦show more content†¦It changed from a communist dictatorship into a multiparty democracy in which ofï ¬ cials are chosen in regular elections. It’s centrally planned economy was reshaped into a capitalist order based on markets and private property. Its army withdrew peacefully from eastern Europe and the former Soviet republics, allowing the latter to become independent countries. Russia is doing very well after Communism, it now has economic success and general equality. 3.Issues and Points a.The collapse of communism i.The Soviet Union to 1985 ii.Solidarity in Poland iii.Gorbachev’s reforms in the Soviet Union b.The revolutions of 1989 i.The collapse of communism in Eastern Europe ii.The disintegration of the Soviet Union iii.German unification at the end of the Cold War c.Building a new Europe in the 1990’s i.Recasting Russia ii.Progress and tragedy in Eastern Europe iii.Unity and identity in Western Europe d.New challenges in the twenty-first century i.The prospect of population decline ii.The growth of immigration iii.Promoting human rights iv.The al-Qaeda attacks of September 11, 2001 v.The West divided and war in the Iraq e.The future in perspective 4.Main People a.Gorbachev i.Instituted a dual program of perestroÇ ka (restructuring) and glasnost (openness). ii.He introduced profound changes in economic practice, internal affairs, and international relations. iii.He brought an end to the Cold War (1945-91).